LODGING FAQ

Have questions about your upcoming stay?

Have a look through the answers to our most frequently asked questions below!

Still can’t find an answer?
Send us an email at
info@thehorseshoefarm.com or
call
828-393-3034.

Questions About Your Stay

  • Check-in is at 4:00pm. You may be on the property before 4:00, but your door code will not be active before 4:00PM.

    In some cases, if the home you’re staying in is turning over same day, check-in may not be until 5:00pm.

    The door code and directions to your home will be emailed to you the day before your arrival.

  • Yes, we do!

    We offer daily housekeeping between 10:00 a.m. - 4:00 p.m. to refresh towels and remake beds.

    If you would prefer to skip housekeeping service at any time, you may use the provided door tag to notify our cleaning staff.

  • To access your home when you arrive, you’ll need the door lock code that was emailed to you 24 hours before your arrival.

    To use the code, simply β€œpunch in” the code on they keypad on the front door of your home, and press the lock/unlock button above the numerical keypad.

    Door codes become active at 4:00PM. You are welcome to be on the property sooner than 4:00PM, but access to your home will not be available before that time. You may leave your belongings in your vehicle or store them in The Farmhouse (the game room!) while you’re exploring before check-in.

  • Check-out time is 10:00am.

    You may remain on property after 10:00AM if you have booked spa treatments, but your items & belongings need to be removed from your room by 10:00AM.

  • All Horse Shoe Farm rental homes are comfortably furnished with:

    • Bed Linens

    • Bed Pillows

    • Comforters

    • Bath Towels

    • Outdoor towels

    • Bathroom Toiletries (Shampoo, Conditioner, Body Wash, Body Lotion, Hand Soap)

    • Hair Dryers

    • Laundry Detergent (Besides The Farmhouse Loft, which doesn’t have a laundry unit)

    • Paper Towels, toilet paper and trash bags (not in unlimited supply)

    All Kitchens (except The Farmhouse Loft) have:

    • Pots/Pans

    • Cooking Utensils

    • Flat ware

    • Plates/Glasses

    • Drip coffee makers

    • Dish soap

    • Salt, Pepper, Olive Oil, Balsamic Vinegar, and Rock Sugar

    • Starter Coffee Packs and Creamer

    • Tea

    • Basic Cleaning Supplies (mop, broom, vacuum, cleaning spray, etc.)

  • The Horse Shoe Farm is not a hotel. We are a collection of eight vacation rental homes on a magical 85 acre slice of heaven in the Blue Ridge Mountains. All the homes (besides The Farmhouse Loft) are full service homes with kitchens, laundry, and WIFI. The homes are well appointed and set up to warmly welcome you on arrival.

    While we offer a range of services and amenities onsite, some of the standard conveniences of a hotel, like 24-hour front desk service, daily housekeeping, and room service are not offered here.

    If you have any questions about the experience, please reach out before making a reservation.

  • We do offer daily continental breakfast in The Silo Cookhouse from 8:30am to 9:30am.

  • You are not expected to β€œclean” the house before you leave, but please refer to your Welcome Book in the home for our check out procedure.

    When you check out, all that we ask is you:

    • Consolidate garbage & recycling in the appropriate trash bins.

    • Clean dishes and load dishes into dish washer

    • Empty the refrigerator and freezer and remove all food products

    • Make sure all appliances are turned off

    • Ensure all windows and doors are locked

    • Don’t worry about the linens, our cleaning staff will take care of them! Simply leave the towels and washcloths in the bathrooms and all linens on the bed.

    • Turn off lights

  • There is not.

    There is staff member on site from 8:00am to 5:00pm every day who will be happy to help you in any way they can.

    After hours we can be reached at (828) 393-3034 ext 6.

    After hours calls are reserved for emergencies only.

Things to Do

  • Included activities with your stay on-site:

    Add-on activities when you stay on-site:

    A few of our favorite things to do in the area:

  • We do not offer horseback riding on-site. We work with some great outfitters 15 minutes away who can take you on excellent trails through Pisgah National Forest if you want to ride.

    If you are traveling with your horses, we offer the ability to stay on property with them and board them in our paddocks during your stay.

  • Yes, the animals are available for guided tours by our staff.

    Please contact one of our staff members to set up a tour so we can show you the proper way to get down to the animals and interact with them. Guests should never enter the pastures or fields from any place other than the dirt path that leads from the Willow Pond to the barn.

    We love sharing the animals on the farm with our guests and want you to have a safe experience with them. It is important to remember that our animals are wild animals here solely for agricultural purposes and may behave as such.

  • Here is a link to Upcoming Events on The Horse Shoe Farm. Please check back regularly.

  • Downtown Hendersonville is 10 minutes from The Horse Shoe Farm.

    Downtown Asheville is 25 minutes from The Horse Shoe Farm.

  • Treatments at The Stable Spa can be booked online HERE or by calling 828.393.3034 ext 2. If you can’t get an appointment online, don't hesitate to contact us, and we will do our best to accommodate you. Groups of 3 or more should call The Stable Spa directly.

    We encourage clients to book in advance to give you the best experience possible. Same-day bookings can be made. However, they are discouraged as we cannot always guarantee we will be able to accommodate you.

  • The area around The Stable Spa is a quiet zone reserved for the tranquility and peace of spa guests. Please be mindful of this area while you explore the farm.

  • Yes, it is!

Property Waiver

Sign your property waiver by clicking below.

THE PONDER WANDER & THE HORSE SHOE HUNT

NEW ACTIVITIES

The Ponder Wander

A Self-Guided 4 element exploration of The Horse Shoe Farm

The Horse Shoe Hunt

A β€œHorse Shoe” Scavenger Hunt

General Information About the Farm

  • We are approximately 15 minutes from Asheville Regional Airport, which offers direct flights from South Florida, New York, Denver, Chicago, D.C., and other major hubs. Other airports include Greenville-Spartanburg International (1 hr away) and Charlotte-Douglass International (2 hrs away).

  • Yes and no.

    Several of our homes are pet-friendly (Magnolia, Willow, Meadow, Field, Lily, Blue Heron, Cardinal & Hilltop), which may be reserved for an additional fee. We do not allow pets in The Stable House, The Farmhouse Loft, or The Hawk Rooms.

    Please note that The Horse Shoe Farm may reserve the right to limit the number and types of pets in any home at our sole discretion.

    Pet reservations must be made in advance. Please inquire at the time of booking if the home you’ve requested is pet friendlyβ€”a maximum of one pet per home.

  • Daily housekeeping is not included in your stay at The Horse Shoe Farm. It is an additional service that can be added on for a fee in advance.

    If you do add on daily housekeeping, it includes beds made, refreshing the bathroom, changing towels changed, trash removal, and light tidying of the home. We do not do kitchens and dishes or floors. If you stay longer than a week and add on the service, bed linens will be changed on the 7th day.

    Please call the farm in advance to schedule that service.

  • A two-night minimum stay is required for most homes and cottages. Our lofts and rooms have a one night minimum stay. Holidays and peak seasons may require three nights or more.

  • If you find you must cancel your reservation, please do so immediately.

    95% of paid prepayments will be refunded when canceled 90 days before arrival or earlier.

    If canceled within 90 days of rental check-in, the advance rent payment will NOT be refunded unless the property is re-rented for the same period.

    If the home re-books, you will receive the advance rent payment less a $150 fee.

    All advance rent payments are non-refundable within 30 days of rental check-in.

    Failure to pay an unpaid balance forfeit all advance payment and reservation rights.

    All refunds on credit cards will only be issued less a credit card processing fee of 5% on the original amount charged.

  • Bookings at The Horse Shoe Farm require 50% of the total amount due upon booking. The balance is due 30 days before arrival. The total amount will be due upon booking if you are within 30 days before your rental.

    Different terms and conditions may apply for weddings, group bookings, and retreats.

  • The Horse Shoe Farm reserves the right to charge up to $1,500.00 per property or up to $3,000 for The Magnolia Manor for a Security Deposit to the card on file in the event of lost, damaged, or stolen property up to forty-five [45] days after your stay.

    Upon inspection after check-out, no charge will be made if no property is damaged or missing.

  • We love having the activities on the farm open for guests to use at their leisure and freedom. However, due to the risk involved, we require all guests to sign a Waiver of Liability.

    Parents must sign for all children under the age of 18.

    The waiver will be sent to you before your arrival and is required to get the door code for your home.

    Please be sure to have all party members sign the waiver upon your arrival at the farm.

    Waivers can be signed by clicking here.

  • The Horse Shoe Farm prohibits all persons from carrying or otherwise possessing a firearm and/or any other weapon on the property, including carrying firearms in an open or concealed manner. This policy applies to all firearms (whether the firearm is a handgun or a long-barreled gun), bows/arrows, explosives, swords/knives, or any other item that may be considered a weapon in the sole opinion of The Horse Shoe Farm.

    Guests who fail to abide by this policy may be asked to leave the premises. A blanket exception to the restrictions described in this policy statement applied only to law enforcement officers. It designated military personnel who are on duty and required to carry firearms in performing their duties.

    No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm and/or, where applicable, conceal-carry a firearm.

  • If you have a medical emergency, dial 911 and give them the home address you’re staying in (not the general farm address). There is also a list of local emergency numbers in the Welcome Book in each home should you need them.

    While we hope that your stay at The Horse Shoe Farm will be magical and without incident… however, things do happen!

    For home emergencies (broken water pipes, leaking roofs, power failure, etc.), call 828.393.3034 ext 0.

    If you need to reach us for any non-emergencies, a Horse Shoe Farm staff member can assist you from 8 am to 5 pm every day of the week onsite at the farm or at 828.393.3034.

  • The Horse Shoe Farm is 85 acres and takes a lot of love to maintain. The whole farm is mowed every Wednesday from 8 am-5 pm during the growing season.

NEED TO KNOW INFORMATION

Other Helpful Information

  • Instacart, Door Dash, Whole Foods (Amazon prime) deliver to the farm. Please be sure to give them the exact address of your home and not the general farm address when ordering.

  • In descending order of proximity to The Horse Shoe Farm:

    Ingles, Etowah
    (828) 891-0089

    Ingles, Laurel Park
    (828) 693-6371

    ABC, Laurel Park
    (828) 692-5325

    Ingles, Mills River
    (828) 891-3260

    Crate Wine Market & Project
    (828) 696-3283

    Publix
    (828) 694-4440
    *Instacart Available

    Harris Teeter
    (828) 693-6668

    The Fresh Market
    (828) 698-4682
    *Instacart Available

    Hendersonville Community Co-Op & Deli Organic Store
    (828) 693-0505

    Aldi
    (855) 955-2534
    *Instacart Available

    Whole Foods Market, Asheville (
    828) 378-0477
    *Amazon Prime Delivery Available

  • We have a few pack’ n’ play’s available for our guests free of charge.

    Please make sure you request one in advance as we can not guarantee one will be available on arrival.

  • The following kitchen items are available in the Farmhouse Loft:

    • Mini Refrigerator

    • Microwave

    • Toaster Oven

    • Drip Coffee Maker

  • A gorgeous shot of a bedroom in The Field Cottage at The Horse Shoe Farm

    The Lodging

    LUXURY RESORT LODGING

    Nestled on 85 acres of property, there’s plenty to explore and experience while staying at The Horse Shoe Farm.

  • People enjoying a family style dinner at The Silo Cookhouse

    The Silo Cookhouse

    DINING WEDNESDAY - SUNDAY

    The Silo Cookhouse offers a culinary farm to table journey set amidst the tranquility of the Farm’s eclectic dining room and the splendor of sweeping sunset views of Mt. Pisgah.

  • The Stable Spa is the most luxurious spa in a horse barn that you've ever seen

    The Stable Spa

    UNIQUE. HEALING. IMMERSIVE.

    A bespoke approach to wholistic massage and body treatments.